I could not have hoped for a better experience. The communication seemed a little on the light side, short and to the point and without a sales pitch. I asked a couple of questions and recieved concise answers very promptly and without any fluff or sales pitch. I decided to move ahead and chose the option where the payout was slightly higher if the payment was made after they used the points rather than before. The representative said it could be a few days but is usually much faster. It was a lot faster, they dealt in the points and paid out the same day. I really can't think of anything they could do to improve the process or the service. Five out of five starts without reservation.